Decoding Marketplace Fees: Seller's Guide to Navigating Costs on Lazada, Shopee, Zalora, and Tokopedia
In this article, we break down all the different fees that marketplace platforms charge. From settlement amounts and various commission fees to marketing spends and shipping rebates, we break down each fee type, including their hidden charges that differ across these major eCommerce platforms.
Settlement Item Amount
 |  |  |  |
|---|---|---|---|
| Lost Claim | Original Price | Lost or Damaged Order Item Level Credit | Transaksi Penjualan Berhasil |
| Lost Claim Lazada | Item Price | Kesepakatan Penjualdan Pembeliatas Kendalapada Pusat Resolusi | |
| Damaged Claim | Lost or Damaged Order Item Level | ||
| Damaged Claim Lazada | General Credit | ||
| Wrong Status Claims | |||
| DRTM Offline Refund Adjustment | |||
| Offline Refund Adjustment DRTM | |||
| Lost Claims First Mile | |||
| Item Price Credit | |||
| Adjustments Item Charge | |||
| Presale Deposit | |||
| Laz Subsidy | |||
| Laz Flash Extra Everyday Below Subsidy | |||
| Reversal Item Price | |||
| Installment Fee | |||
| Reversal Lost Claims | |||
| Laz Subsidy Reversal | |||
| Everyday Below Subsidy Reversal |
Settlement Seller Discount Amount
| | | |
|---|---|---|---|
| Promotional Charges Vouchers | Item Seller Discount | Discount Fee | Pemotongan Voucher Merchant |
| Promotional Charges Flexi Combo | Cashback Fees | Pemotonganuntuk Cashback Produk | |
| Promotional Charges Bundles | Discount Fee Credit | Pemotongan Saldountuk Kupon Toko | |
| Lazcoin Discount | Cashback Fees Credit | Pemotongan Saldountuk Promo Toko | |
| Reversal Promotional Charges Flexi Combo | |||
| Reversal Promotional Charges Vouchers | |||
| Reversal Lazcoin Discount | |||
| Reversal Promotional Charges Bundles |
Settlement Shipping Fee Rebate From Channel
| | | |
|---|---|---|---|
| Shipping Fee Correction | Shopee Shipping Rebate | - | Cashback ataspengiriman cashless JNECashless Reg |
| Shipping Fee Claims | Shipping Fee Discount From 3PL | Pengembalian dana ongkoskirimatas | |
| Auto Shipping Fee Subsidy By Lazada | RSF Seller Protection Fee Claim Amount | Pengembalian dana atasongkir pengganti | |
| Shipping Fee Voucher By Lazada | Pengembalian ongkos kirim atas keterlambatan pengiriman | ||
| Drop Off Subsidy | |||
| Freeship Max Fee Discount Rebate | |||
| Reversal Shipping Fee Voucher By Lazada | |||
| Reversal Automated Shipping Subsidy | |||
| Seller Shipping Subsidy Charges | |||
| Shipping Fee Voucher Refund To Laz | |||
| Freeship Max Fee Discount Rebate | |||
| Freeship Max Fee Discount Rebate Reversal | |||
| Shipping Fee Cashback |
Settlement Marketing Spends
| | | |
|---|---|---|---|
| Sponsored Affiliates Claims | Order AMS Commission Fee | ZAP Commitments | Penggunaan Saldo Tokopedia untuk pembelian dari Tokopedia Ads |
| Utility Service Fee Paid By Customer | ZAP Commitment Fee | Penggunaan Saldo Tokopedia untuk pembelian dari Tokopedia | |
| Sponsored Affiliates | ZAP Commitment | Pemotongan Biaya Program Tokopedia | |
| Seller Picks Commission | ZAP Commitment Credit | ||
| Marketing Solution Social Media Advertising | ZAP Commitment Credits | ||
| Universal Shopping Campaign | ZAP Commitment Credit | ||
| LCP Fee | Trender Subscription Fee | ||
| Seller Funded Marketing Voucher | |||
| Reversal Seller Funded Marketing Voucher | |||
| Laz Coins Discount Promotion Fee | |||
| Sponsored Affiliates Refund | |||
| Reversal Of Seller Picks Commission | |||
| Adjustments Campaign Fee | |||
| Universal Shopping Campaign Refund | |||
| Reversal LCP Fee | |||
| LCP Fee Adjustment | |||
| Sponsored Product Fee | |||
| Marketing Solution Social Media Advertising | |||
| Sponsored Discovery Lazada Credit Balance | |||
| Seller Value Added Services | |||
| Reversal Seller Funded Marketing Voucher | |||
| Lazada Sponsored Solutions Refund | |||
| Seller Incentive Offline Marketing | |||
| Sponsored Solution Spend | |||
| Reversal Marketing Solution Social Media Advertising | |||
| Marketing Service Reimbursement Marketing Fee |
Marketplace Commission - Commission
| | | |
|---|---|---|---|
| Commission Fee Correction For Undercharge | Commission Fee | Commission Credit | Pemotongan untuk Service Fee Official Store |
| Commission | Admin Fee | Potongan Power Merchant | |
| Lazpick Laztop Super Seller Commission | Commission | Pemotongan Biaya Layanan Power Merchant Pro | |
| Lazpick LazTop Super Seller Commission Adjustment Debit | Pemotongan Biaya Layanan Power Merchant | ||
| Lazpick LazTop Super Commission Reversal | Pemotongan Biaya Layanan Bebas Ongkir Power Merchant Pro | ||
| Buyer Review Incentive | Pemotongan Biaya Layanan Regular Merchant | ||
| Pemotongan Biaya Layanan Bebas Ongkir Official Store |
Marketplace Commission - Payment Fee
| | | |
|---|---|---|---|
| Payment Fee Correction For Undercharge | Seller transaction Fee | Payment Fee Credit | Pemotongan Biaya Jasa Transaksi Official Store |
| Payment Fee | Payment Fee | Komisi Affiliate untuk transaksi yang berhasil | |
| Payment Fee Refund Correction For Overcharge | Payment Gateway Fee | ||
| Payment Fee Credit |
Marketplace Commission - Service Fee
| | | |
|---|---|---|---|
| Campaign Fee | Service Fee | Marketplace Fixed Fee | - |
Miscellaneous Credit
| | | |
|---|---|---|---|
| Shipping Fee Subsidy Claim | - | MY Sales Tax On LVG Credit | Pengembalian / reimbursement |
| Lost Damaged FBL Inventories | Down Payment Credit | OrderRefund | |
| Item Price Subsidy | Other Fee Credit Non Taxable | Subsidi dari Tokopedia untuk invoice | |
| Seller Balance Adjustments Credit | Cashback Fee Credit | Pesanan Telah Diterima Pembeli | |
| Rebate On LCP Commission Fees Charged To Seller | Subsidi Promo Toko | ||
| Reversal Of GST On Imported Low Value Goods | Subsidi Kupon Toko | ||
| Sponsored Search Withholding Tax | Subsidi Potongan Harga Khusus GoPayLater di Tokopedia untuk Invoice | ||
| Commission Discount Rebate | Subsidi Potongan Harga WR Diskon di Tokopedia untuk Invoice | ||
| Reimbursements Withholding Tax | Subsidi Potongan Harga Branded Sale di Tokopedia untuk Invoice | ||
| Seller Incentive | |||
| Seller Balance Adjustments Credit | Subsidi Potongan Harga Khusus Pengguna Baru di Tokopedia untuk Invoice | ||
| Seller Barter Program GMV Target Achievement Reward | Tambahan diskon toko di Tokopedia untuk Invoice | ||
| Co Funded Marketing Solution |
Settlement Shipping Fee Paid To Channel
| | | |
|---|---|---|---|
| Reversal Shipping Fee Claims | Actual Shipping Fee | Dropshipping Item Delivery Fee | Pemotongan Selisih Premi Asuransi Pengiriman (biaya pengiriman aktual lebih tinggi dari invoice) |
| Shipping Fee Charged By Lazada | Per Product Shipping Fee | ||
| Shipping Fee Paid By Seller | |||
| Shipping Fee Voucher By Seller | |||
| Free Shipping Max Fee | |||
| Shipping Fee Charged By P | |||
| Shipping Fee Paid By Seller | |||
| Wrong Weight Adjustment | |||
| Reversal Shipping Fee Paid By Seller | |||
| Reversal Of Free Shipping Max Fee | |||
| Adjustments Freeship Max Fee | |||
| Pick Up Fee | |||
| Wrong Weight Adjustment |
Settlement Shipping Amount
| | | |
|---|---|---|---|
| Shipping Fee Paid By Customer | Buyer Paid Shipping Fee | - | - |
| Reversal Shipping Fee Paid By Customer | |||
| Shipping Fee Refund To Customer | |||
| Customer Return Delivery Fee |
Settlement Shipping Fee Correction
| | | |
|---|---|---|---|
| Adjustments Shipping Fee | - | - | - |
| Shipping Fee Refund Correction For Overcharge | |||
| Shipping Fee Correction For Undercharge |
Settlement Seller Born Channel Discount
| | | |
|---|---|---|---|
| Lazada Bonus | - | Voucher Subscription Fee | - |
| Lazada Bonus LZD Co Fund Extra | Voucher Subscription Fee Credit | ||
| Lazada Bonus LZD Co Fund | Credit On Voucher Subscription Fee | ||
| Lazada Bonus Reversal | |||
| Lazada Bonus LZD Co Fund Reversal | |||
| Lazada Bonus LZD Co Fund Extra Reversal |
Miscellaneous Debit
| | | |
|---|---|---|---|
| Shipping Fee Subsidy By Seller | - | Import Fee | Dipotong karena Solusi dari Resolusi |
| Domestic Shipping Fees | MY Sales Tax On LVG | Dipotong karena Pergantian kurir dengan biaya pengiriman Lebih Murah | |
| International Shipping Fees | Delayed Dispatch Fee | Penarikan Subsidi Ongkir dari transaksi yang tidak memenuhi S&K | |
| Shipping Fee Surcharge | RENDER Basic | Pemotongan penalti untuk Invoice | |
| GST On Imported Low Value Goods | Studio Fee | Ganti Kurir ke Kurir Non Promo | |
| Other Debit Taxable | Cashback Fee | Penarikan subsidi promo ongkir penyelesaian | |
| Rebate On LCP Commission Fees Charged To Seller | Down Payment | Pemotongan Saldo untuk Buy More Save More | |
| LSS Credit Issuance | General Fee | Pemotongan Selisih Ongkir via J&T Express (harga aktual lebih tinggi dari invoice) | |
| Seller Balance Adjustments Debit | Other Fee Non Taxable | Penyesuaian Solusi Atas | |
| Adjustments Seller Incentive | |||
| Strategic Seller Program Participation Fee | |||
| Penalty Charges International | |||
| BB VAT | |||
| BB Import Duties | |||
| Penalties |
Settlement Return Shipping Fee Paid To Channel
| | | |
|---|---|---|---|
| Xb International Return Shipping Fee | Reverse Shipping Fee | Return Handling Fee | - |
| Return Shipping Fees |
Settlement Channel WMS Fee
| | | |
|---|---|---|---|
| FBL Item Handling Fee | - | - | - |
| FBL Handling Fee | |||
| Storage Fee | |||
| FBL Handling Fee Refund Correction For Overcharge | |||
| FBL Item Handling Fee | |||
| FBL Handling Fee | |||
| Pullout Charge |
Settlement Amount
| | | |
|---|---|---|---|
| - | Escrow Amount | - | - |
Settlement Channel Discount Amount
| | | |
|---|---|---|---|
| - | Discount from Voucher Shopee | - | - |
| Discount from Coin | |||
| Payment Promotion | |||
| Shopee Discount |
Settlement Seller Voucher
| | | |
|---|---|---|---|
| - | Discount from Voucher Seller | - | - |
Settlement Seller Cash Back
| | | |
|---|---|---|---|
| - | Seller Coin Cash Back | - | - |
Settlement Total Seller Rebate
| | | |
|---|---|---|---|
| - | Shopee Discount | - | - |
Settlement Cancellation Fee
| | | |
|---|---|---|---|
| - | - | Cancellation Fee Out Of Stock | - |
| Cancellation Fee | |||
| Cancellation Fee Failed Pick Up | |||
| Cancellation Fee Delay | |||
| Return Penalty Fee On Item | |||
| Return Fee | |||
| Penalty Order Item Level | |||
| Return Penalty Fee | |||
| Return Penalty Fee Missing Item By Seller | |||
| Defective Penalty | |||
| Cancellation Fee OMS Cancellation |
Settlement Marketing Top Up
| | | |
|---|---|---|---|
| Sponsored Discovery Top Up | - | - | - |
| Sponsored Solutions Top Up |
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Order Income
Finance Dashboard